Refund & Returns Policy

1. Overview

At Soccerhouse, we want you to be completely satisfied with your purchase. This policy outlines the terms for returns and refunds for products purchased from us.

2. Returns Period

You may return unused items in their original packaging within 14 days of receipt for a full refund, in accordance with the Consumer Contracts Regulations 2013. Custom or personalised items may not be eligible for return unless faulty.

3. Condition of Returns

To be eligible for a return, items must:

• Be unused and in the same condition as received
• Be in original packaging with all tags and certificates intact
• Include proof of purchase

4. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days to your original payment method.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we have made an error. We recommend using a tracked shipping service for returns.

7. Contact Us

To initiate a return, contact us at info@soccerhouse.co.uk or call +44 7364 205209.